Switch to Maxis

Join Malaysia’s most popular network now!

Welcome to the Maxis network, with over 13 million customers and more joining everyday. You enjoy bigger savings, more services, and unrivalled support. So why wait? Join Maxis now and be a part of Malaysia’s most popular network.

What is MNP?

Mobile Number Portability (MNP) is a service that allows mobile phone users to keep their existing numbers when switching from one mobile operator to another.

This allows you to continue receiving calls from friends or colleagues with minimal disruption or down time.

Submit your Port in request in-store and provide the necessary documents to receive your new Maxis SIM. Click here for our outlets locations.

10 Reasons to Switch

Fastest & widest
data network

Experience the speed and the widest
broadband coverage on Maxis 4G LTE.
Learn more >

Widest 4G device offers

Get the newest and speediest devices and
enjoy speeds of up to 10 times faster than
3G on Maxis 4G LTE network.
Learn more >

Worry-free roaming

Enjoy affordable roaming charges, and put an
end to unexpected data charges when you
roam with data locking threshold settings.
Learn more >

Plans that suit your lifestyle

We provide a wide range of talk & text
plans, mobile Internet plans and others,
all designed to fit your needs.
Learn more >

Friends & Family Plan

Enjoy free calls, free SMS and free video
calls with your friends and family.
Learn more >

Share ‘n’ Surf

Make the most of your unused quota by
sharing with up to 5 additional devices on
one internet plan.
Learn more >

Maxis Rewards

We rewards our members with exclusive Maxis
and lifestyle privileges. It’s our way of saying
thanks to our most valued customers.
Learn more >

Award winning
customer service

Need tips, answers and advice on Maxis? Our
dedicated customer service team are here to help.
Learn more >

Payment Convenience

With MyMaxis and Maxis Pay, you will be able
to manage your account and bill payment,
whenever and wherever you are.
Learn more >

Ease in making the
switch to Maxis

With at over 3000 outlets nationwide, switching
to Maxis is so easy with a simple registration!
Learn more >

Step 1

Visit any Maxis Centre or selected Maxis Authorised Dealer to make a switch request.


Step 2

Fill in the Service Registration Form.


Step 3

Wait for an SMS instruction to change to your new Maxis SIM card.


Step 4

Your number is now activated with Maxis! (You may experience a 1-hour service interruption upon activation of your new Maxis service. Please contact Maxis Customer Care at 1-800-82-1123 for enquiries or help & support)




Don't forget to bring your documents!

For Individual Customers
Your MyKad, Army ID (if you are in the armed foces). passport or old I.C.


For Business Customers
A letter of authorisation from your company which includes your name, business registration number, and account number with your current mobile service provider.


For Postpaid customers
from other operators
A current postpaid bill with no outstanding payments.

Look Up

Need to find out if someone you know is a Maxis/Hotlink user? With Number Look Up, all you have to do is send a free SMS to see who’s on the network.

Here’s how!

To check a number, send CHECK <10 digit number> to 22011
E.G. CHECK 012xxxxxxx to 22011.

If your friend is a Maxis/Hotlink subscriber, you will receive a Status SMS on that number instantly.