Mobile Internet Quota Upgrade Passes – Terms and Conditions

1. Service

The Service is a service provided by Maxis which allows you to connect to and access the Internet (both WEB and WAP services) via mobile or use your mobile device as a modem to connect to the Internet at the rates prescribed below.

To use, preview and/or subscribe for the Service, you will have to be a subscriber of Maxis’ postpaid or prepaid mobile service (Hotlink). Your use of the Service shall be subject to the terms and conditions set out here.

Where applicable, access and usage of this Service shall also be subject to the General Terms and Conditions at http://www.maxis.com.my/personal/general/tnc_main.asp (which include terms and conditions for Website Use, the Rules of Acceptable Use and the Privacy Statement).

2. Charges
A. Rates for data packages as of 4th January 2012

The terms and conditions and rates for data packages as of 5th September 2011 applicable to Prepaid data packages/passes, continue to be applicable to Prepaid data packages/passes.

The terms and conditions and rates for data packages as of 5th September 2011 and 1st December 2011 applicable to Postpaid data packages/passes shall cease to be applicable and shall be shall be superseded by the following.

The charges for the Service vary depending on the type of Postpaid data packages which you choose. You can choose between time based passes/packages (eg. 1Hour pass and 1Day pass) and monthly based packages. If you subscribe for postpaid monthly based packages, the postpaid price and quota entitlement (as set out in Table I – Postpaid Mobile Internet rates below) will be pro-rated based on the bill cycle date, taking into account factors such as your activation date, deactivation date, any plan changes and bill cycle changes (i.e. changes to your bill cycle date).

As of 4th January 2012, the available Postpaid data packages and the applicable rates, which are all capped based on the time/usage (quota entitlement), are set out in the table as follows, namely, Postpaid (Table I – Postpaid Mobile Internet rates):

Table I – Postpaid Mobile Internet rates:

Types of Postpaid data package

Quota Entitlement

Package duration

Postpaid price (in RM)

Charges for continued use upon exceeding volume quota

Auto-Renewal

General Pay-Per-Use

N/A

N/A

10 sen/10KB

N/A

N/A

1 Hour Pass

100 MB

60 mins from time of activation

RM 2

The prevailing

applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass)

No

1 Day Pass

500 MB

24 hours from the time of activation

RM 8

No

Monthly Pass 100MB

100MB

1 Calendar Month

RM 18

Pay-per-use rate of 30 sen/1MB

Yes

Monthly Pass 200MB

200MB

1 Calendar Month

RM 28

Yes

Monthly Pass 500MB

500MB

1 Calendar Month

RM 38

Yes

Monthly Pass 1GB

1GB

1 Calendar Month

RM 48

Yes

Monthly Pass 1.5GB*

1.5GB

1 Calendar Month

RM 58

Yes

Monthly Pass 3GB

3GB

1 Calendar Month

RM 68

Yes

Monthly Pass 5GB*

5GB

1 Calendar Month

RM 88

Yes

Quota Upgrade 50MB**

50MB

From the time of activation until your bill cycle date***

RM 10

The prevailing applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass).

No

Quota Upgrade 100MB**

100MB

RM 18

No

Quota Upgrade 200MB**

200MB

RM 28

No

Quota Upgrade 500MB**

500MB

RM 38

No

Quota Upgrade 1GB**

1GB

RM 48

No

Notes:

* Not available for subscription.

** Only available for customers who have subscribed for monthly passes.

*** Quota upgrades will expire on your bill cycle date which is in effect at the point of purchase of the quota upgrades. For clarity, if you change your bill cycle date after your purchase of the quota upgrade, the quota upgrade will nevertheless expire on your bill cycle date in effect prior to your change of the bill cycle date.

For ease of reference under this section on the rates for Postpaid data packages as of 4th January 2012 in this MAXIS - Mobile Internet Packages: Terms and Conditions:

  1. The Postpaid 1Hour Pass and 1Day Pass are categorised and referred to as “Postpaid Time Based Passes
  2. The Postpaid Quota Upgrade of 50MB, 100MB, 200MB, 500MB and 1.0GB are categorised and referred to as “Postpaid Quota Upgrade Passes

The Postpaid Quota Upgrade Passes are only available for customers who have subscribed for monthly passes. Customers who have subscribed for monthly passes may, at any one time purchase (in addition to the monthly pass already subscribed for) a Time Based Pass, a Quota Upgrade Pass or both (concurrently).

The order of utilisation of the volume entitlement shall be as follows, the volume entitlement of item (i) being the first to be exhausted, followed by that of item (ii) and finally, that of item (iii):

  1. Postpaid Time Based Passes;
  2.  Postpaid Quota Upgrade Passes;
  3. Postpaid monthly passes/packages.

Notwithstanding the above, the pay-per-use charges for the continued use by postpaid subscribers of any of the above data packages exceeding the time/ volume quota as specified above, shall be subject to a maximum monthly cap of RM250.

The rates outlined in the above table do not account for usages while on an overseas roaming network.

B. Rates for data packages as of 1st December 2011

The terms and conditions and rates for data packages as of 5th September 2011 remain the same

except the charges for continued use upon exceeding volume quota for the 100MB, 250MB,

500MB, 1.5GB and 3.0GB postpaid monthly passes, which shall be superseded by the following:

Table I - Postpaid Mobile Internet Rates

Types of Postpaid data package

Quota Entitlement

Package duration

Postpaid price (in RM)

Charges for continued use upon exceeding volume quota

Auto-Renewal

Monthly Pass 100MB

100MB

1 Calendar Month

RM 18

Pay-per-use rate of 30 sen/1MB

Yes

Monthly Pass 250MB**

250MB

1 Calendar Month

RM 28

Yes

Monthly Pass 500MB

500MB

1 Calendar Month

RM 38

Yes

Monthly Pass 1GB

1GB

1 Calendar Month

RM 48

Yes

Monthly Pass 1.5GB

1.5GB

1 Calendar Month

RM 58

Yes

Monthly Pass 3GB

3GB

1 Calendar Month

RM 68

Yes

Note:

** Availability is subject to Maxis’s discretion and such terms and conditions as Maxis shall determine from time to time.

C. Rates for data packages as of 5th September 2011

The charges for the Service vary depending on the type of data packages which you choose. You can choose between time based passes/packages (eg. 1Hour, 1Day and the like) and monthly based packages. Also the rates for these packages also differ based on whether you are a prepaid or postpaid user. Further, if you subscribe for postpaid monthly based packages, the postpaid price and volume quota (as set out in Table II – Postpaid Mobile Internet rates below) will be prorated based on the bill cycle date, taking into account factors such as your activation date, deactivation date, any plan changes and bill cycle changes (i.e. changes to your bill cycle date).

The present applicable rates, which are all capped based on the time/usage (volume quota), are set out in the 2 tables below, one for Prepaid packages (Table I – Prepaid Mobile Internet rates) and one for Postpaid (Table II – Postpaid Mobile Internet rates) as follows:

Table I – Prepaid Mobile Internet Rates

Types of Prepaid data package

Quota Entitlement

Package duration

Postpaid price (in RM)

Charges for continued use upon exceeding volume quota

Auto-Renewal

General Pay-Per-Use

N/A

N/A

10 sen/10KB

N/A

N/A

1 Hour Pass

100 MB

60 mins from time of activation

RM 2

The prevailing

applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass)

No

1 Day Pass

500 MB

24 hours from the time of activation

RM 8

No

1 Week Pass

5 MB

7 x 24 hours from the time of activation

RM 3

No

2 Weeks’ Pass

100 MB

14 x 24 hours from time of activation

RM 18

No

Monthly Pass 500MB**

500 MB

1 Calendar Month

RM 68

Pay-per-use rate of 5 sen/10KB

Yes

Monthly Pass 1.5GB**

1.5 GB

1 Calendar Month

RM 88

Yes

Monthly Pass 3GB

3 GB

1 Calendar Month

RM 98

Yes

3 Days’ Quota Upgrade*

1 GB

3 x 24 hours from the time of activation

RM 10

The prevailing applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass).

No

1 week Quota Upgrade*

1.5 GB

7 x 24 hours from the time of activation

RM 25

No

Notes:

* Only available for customers who have subscribed for monthly passes.

** Not available for prepaid free iPhone 500MB x 12 months data package/iData 500MB Pass customers.

Table II - Postpaid Mobile Internet Rates

Types of Postpaid data package

Quota Entitlement

Package duration

Postpaid price (in RM)

Charges for continued use upon exceeding volume quota

Auto-Renewal

General Pay-Per-Use

N/A

N/A

10 sen/10KB

N/A

N/A

1 Hour Pass

100 MB

60 mins from time of activation

RM 2

The prevailing

applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass)

No

1 Day Pass

500 MB

24 hours from the time of activation

RM 8

No

Monthly Pass 100MB

100MB

1 Calendar Month

RM 18

Pay-per-use rate of 10 sen/10KB

Yes

Monthly Pass 250MB**

250MB

1 Calendar Month

RM 38

Yes

Monthly Pass 500MB

500MB

1 Calendar Month

RM 58

Pay-per-use rate of 5 sen/10KB

Yes

Monthly Pass 1.5GB

1.5GB

1 Calendar Month

RM 78

Yes

Monthly Pass 3GB

3GB

1 Calendar Month

RM 88

Yes

3 Days’ Quota Upgrade*

1 GB

3 x 24 hours from the time of activation

RM 10

The prevailing applicable pay-per-use rates (if you do not subscribe for a monthly pass or if you have exhausted the volume quota of your monthly pass).

No

1 week Quota Upgrade*

1.5 GB

7 x 24 hours from the time of activation

RM 25

No

Notes:

* Only available for customers who have subscribed for monthly passes.

** Availability is subject to Maxis discretion and such terms and conditions as Maxis shall determine from time to time.

For ease of reference under this section on the rates for data packages as of 5th September 2011 in this MAXIS - Mobile Internet Packages: Terms and Conditions:

  1. The 1Hour Pass, 1Day Pass, 1 Week Pass and 2Weeks’ Pass are categorized and referred to as “Time Based Passes/Packages”
  2. The 3 Days’ Quota Upgrade and 1 Week Quota Upgrade are categorized and referred to as “Quota Upgrades”

The Quota Upgrades are only available for customers who have subscribed for monthly passes.

Customers who have subscribed for monthly passes may, at any one time purchase (in addition to

the monthly pass already subscribed for) either a Time Based Pass/Package or a Quota Upgrade for use only until the earlier of either:

  1. such time the volume quota of the Time Based Pass/Package or the Quota Upgrade, as the case may be, is exhausted; or
  2. the expiry of the validity period of the Time Based Pass/Package or the Quota Upgrade, as the case may be.

Notwithstanding the above, the pay-per-use charges for the continued use by postpaid subscribers of any of the above data packages exceeding the time/ volume quota as specified above, shall be subject to a maximum monthly cap of RM250.

The rates outlined in the above table do not account for usages while on an overseas roaming network.

D. Rates for data packages as of 22nd November 2010

The base charging packages or Pay-per-use was the only package subject changes in this round of amendments. The rates remain the same; however ‘Off-Peak’ is no long offered from the aforementioned date onwards.

Affected data package

Volume Cap

Price (Postpaid)

Price (Prepaid)

Auto-Renewal

Pay-Per-Use (base charging package)

N/A

RM0.10/10KB (all day single rate)

RM0.10/10KB (all day single rate)

N/A

E. Rates for data packages as of 16th August 2010

The charges for the Service vary depending on the type of data packages which you choose. You can choose between 1Hour, 1Day, 1Week, 2weeks and Monthly packages. The rates for these packages also differ based on whether you are a prepaid or postpaid user. The present applicable rates, which are all capped based on the time/usage (MB/GB) as set out below, are as follows:

Types of data package

Volume Cap

Price (Postpaid)

Price (Prepaid)

Auto-Renewal

Pay-Per-Use (base charging package)

N/A

Peak: RM0.10/10KB
Off-Peak: RM0.05/10KB

Peak: RM0.10/10KB
Off-Peak: RM0.05/10KB

N/A

1Hour pass# (60 minutes from the time of activation)#

100MB

RM 2

RM 2

No

1Day pass# (24 hours from the time of activation)

500MB

RM 8

RM 8

No

1Week pass 5MB# (7 x 24 hours from the time of activation)

5MB

N/A

RM 3

No

2Weeks’ pass 100MB# (14 x 24 hours from the time of activation)

100MB

N/A

RM18

No

Monthly pass 100MB** (Calendar Month)

100MB

RM 18

N/A

Yes

Monthly pass 500MB* (Calendar Month)

500MB

RM 58

RM 68

Yes

Monthly pass 1.5GB* (Calendar Month)

1.5GB

RM78

RM 88

Yes

Monthly pass 3GB*  (Calendar Month)

3GB

RM 88

RM98

Yes

Notes:

# The charges for continued use after exceeding the time stipulated or the volume cap for the Time based pass (without your renewal of the subscription of the package) would be based on pay per use rate or any applicable existing incumbent package

* The charges for any use exceeding the usage volume caps for the respective packages would be at the rate of RM 0.05/10kB.

** The charges for any use exceeding the usage volume caps (MB/GB) for the respective packages would be at the rate of RM0.10 /10kB.

Notwithstanding the above, the continued use by postpaid subscribers of any of the above data packages exceeding the time/ size as specified above, shall be subject to a maximum monthly cap of RM250.

F. Rates for data packages as of 10th March 2010

The base charging packages or Pay-per-use was the only package subject changes in this round of amendments. The rates remain the same; however the time frames for ‘Peak’ and ‘Off Peak’ were altered. The new times are:

Time Frame

Start Time

End Time

Peak Time Frame

07:00am

02:00am

Off Peak Time Frame

02:00am

07:00am

The affected packages are displayed below:

Affected data package

Volume Cap

Price (Postpaid)

Price (Prepaid)

Auto-Renewal

Pay-Per-Use (base charging package)

N/A

Peak: RM0.10/10KB
Off-Peak: RM0.05/10KB

Peak: RM0.10/10KB
Off-Peak: RM0.05/10KB

N/A

G. Rates for data packages prior to 24th August 2009

The legacy data packages (data packages which were in place prior to 24 August 2009) will continue to be supported based on the applicable rates as set out below. However, these packages will not be available for any new subscribers beginning 24 August 2009. The rates for the legacy packages are as follows:

Legacy data packages (Not offered to new users from 24/08/2009 onwards)

Postpaid User

Auto- renewal

Prepaid user

Pay-Per-Use

Peak: 1 sen/KB
Off-Peak: 0.5 sen/KB

N/A

Peak: 1 sen/KB
Off-Peak: 0.5 sen/KB

1 MB Package

RM 5
RM 0.005/KB for usages above 1 MB

Yes

No Data packages only Pay-per-use rates

5 MB Package

RM 8
RM 0.005/KB for usages above 5 MB

Yes

Unlimited Plan

RM 99

Yes

H. Responsibility for charges under the Service

Please note that you will be charged for all applicable charges relating to or in connection with the Services as set out above even if the charges were incurred by a third party using your mobile phone/ device and/or the sim card registered to you. If the mobile phone/ device does not belong to you or if someone else if paying the mobile phone bill, please obtain that person’s consent prior to accessing and using the Service.

3. Status of usage of Services

As a customer who subscribed for data packages, the following methods enable you to be informed of the status of usage of the Services.

A. SMS Notifications

You will receive a SMS notification from Maxis to inform you that your usage (as at the time set out in the SMS notification (“Time Stamp”), not the time of your receipt of the SMS notification):

  1. has reached 80% of the volume quota for the data package which you have subscribed for (“80% Notification”); and/or
  2. has exhausted the entire volume quota for the data package which you have subscribed for (“100% Notification”).

If you have exhausted the entire volume quota for the data package which you have subscribed for before your receipt of the 80% Notification, you will only receive the 100% Notification.

Without limitation to any disclaimers set out in this MAXIS - Mobile Internet Packages: Terms and Conditions, you acknowledge and agree that:

  1. the SMS notification is for your convenience only;
  2. the SMS notification received from Maxis may be delayed
  3. The information in the SMS notification is system generated, based on the records as at the Time Stamp, not the time of your receipt of the SMS notification and the information may not as such be up to date by the time you received the SMS notification.
  4. Maxis is not responsible for any error or omission of information in the SMS notification or non-receipt of the SMS notification and Maxis shall not be liable to you for any amounts, damages, loss, expenses, claims, demands or cost of any kind arising from such circumstances.

B. Check Status Function

You may also check your usage of the volume quota for the data package which you have subscribed for by selecting the ‘Check Status’ option in the Mobile Internet menu (“Check Status Function”).

Without limitation to any disclaimers set out in this MAXIS - Mobile Internet Packages: Terms and Conditions, you acknowledge and agree that:

  1. the Check Status Function is for your convenience only;
  2. the receipt of the information using the Check Status Function may be delayed
  3. the information you received using the Check Status Function is system generated, based on the records as at the Time Stamp, not the time of your receipt of the said information and it may not as such be up to date by the time you received it.
  4. Maxis is not responsible for any error or omission of information from your use of the Check Status Function or non-receipt of information using the Check Status Function and Maxis shall not be liable to you for any amounts, damages, loss, expenses, claims, demands or cost of any kind arising from such circumstances.

4. Payment

You hereby agree to promptly pay all amounts due to Maxis as reflected in your official monthly bill statement and for all charges whatsoever occasioned by or in connection with the use of the Service irrespective of whether such charges were authorised by you or has arisen from any other causes whatsoever.

5. Equipment

This Service can be used on all browsing enabled devices.

You shall remain solely responsible to ensure that the mobile phone equipment or device used by you is compatible to use the Service. You shall continue to be liable for any and all charges incurred in connection with the Service even if you are unable to use or view the Service purchased or subscribed to in accordance with these terms.

If you are unsure whether your mobile phone is compatible for use of the Service, please consult your mobile phone handbook or check with the maker of your mobile phone. Maxis shall not be liable and/ or responsible should you be unable to use the Service as a result of the make or model or functionality limitations of your mobile phone.

6. Delivery of Service

You can subscribe for the Service via the following means:

  1. USSD (UMB),
  2. WAP Portal, and
  3. by calling in to customer service (123) (applicable to postpaid customers only).

Once you have chosen your desired data plan and subscribed for the Service, you will have to wait for an SMS confirming the activation of the Service before proceeding to use the Service.

7. Termination and Suspension

Maxis reserves the right to cancel, withdraw, terminate or suspend the Service for any reason whatsoever at its sole discretion without notice to you. You agree that Maxis shall not be liable to you or to any other party for such cancellation, withdrawal, termination or suspension.

8. Restrictions and Prohibitions

You shall abide by all conditions, restrictions and notifications issued by Maxis in relation to this Service. If Maxis is of the view that there has been a contravention of these terms and conditions, Maxis reserves the right to terminate and/or suspend your access and use of the Service.

To prevent network congestion, traffic from peer-to-peer software/ applications (such as BitTorrent, eDonkey, Gnutella) or file sharing software (such as Limewire) are blocked from the hours of 6am to 12am (Midnight) everyday.

9. Disclaimer

The Service is provided on an "AS IS" basis without any representation or warranties of any kind whether express or implied. Maxis, its related and affiliated corporations disclaim and exclude all warranties relating to or in connection with the Service including but not limited to, all warranties of merchantability, fitness for a particular purpose, title, non-infringement, compatibility, security and accuracy.

Maxis, its related and affiliated corporations do not warrant that the Service will be uninterrupted or error free, that defects will be corrected, or that the website or the server, third party or otherwise, that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials.

In no event shall Maxis, its related and affiliated corporations be liable to you or anyone else for any loss or injury or any direct, indirect, special, exemplary, consequential damages, or any damages whatsoever including but not limited to loss of use, data, revenue or profits, whether in action of contract, negligence or other tortious action, arising out of or in connection with your access, use of, or your inability to access or use the Service.

10. Indemnity

You agree to indemnity and hold Maxis, its related and affiliated corporations harmless against any costs, claims, demands, actions, proceedings, judgments, expenses, losses and liabilities of whatsoever nature incurred or suffered by, or brought, made or recovered against Maxis, its related and affiliated corporations arising out of or in connection with your (a) use of the Service; and/or (b) breach of these terms and conditions by you.

11. Governing Law and Jurisdiction

These terms and conditions are subject to interpretation in accordance with the laws of Malaysia. Any dispute in relation 

                                                          

SurfMore50

SurfMore75

Monthly Commitment Fee

  RM 50

RM 75

Mobile Internet Package Allocation

2GB

5GB

Additional Mobile Internet Options

1. Quota Upgrade Passes via UMB menu *136*9# OR

2. Pay Per Use rate @ 30 sen / MB

Pay Per Use Rate

Voice (On-Net)

12 sen

Voice (Off-Net)

20 sen

SMS (On-Net)

5 sen

SMS (Off-Net)

15 sen

Usage Benefit

When Usage reaches RM150

25% Discount on Commitment Fee

When Usage reaches RM250

100% Discount on Commitment Fee