What is the Fair Usage Policy (FUP) for my Maxis Wireless Internet service? What happens if I exceed my FUP?
Fair Usage Policy (FUP) is to ensure all customers can get good browsing experience and to prevent abusers from hogging the bandwidth, which can impact other user experience.
If you have breached your allocated quota, your internet speed will be managed to ensure other users are not impacted.
Throttle speed for RM59 and RM79 plan is 64 kbps. Other plans are throttled at 128 kbps.
How can I check my quota usage?
You can check your quota usage at Wireless Internet Online Account portal at mywireless.maxis.net.my. You must be connected with your Wireless Broadband sim when you're accessing this portal.
Alternatively, you log in to MyAccount portal by visiting mylaunchpad.com.my.
What is Wireless Internet Online Account portal?
Wireless Internet Online Account portal is a self-help portal. You will be able to:
- check and/or update your Can be Reached (CBR) number,
- manage your billing,
- upgrade/downgrade your package
- check your quota usage
- purchase quota
- purchase International Data Roaming passes
What is MyAccount portal?
This portal is to ease managing your Home Wireless Internet account. You can:
- manage your profile
- track your internet usage
- view, pay and track you bills
- download Value Added Services such as Internet Security
- upgrade or change your existing package
What will happen when I exceed my quota?
Once you reach around 300MB of your quota balance volume, you will receive a SMS notification on your Can-Be-Reached (CBR) mobile number or your Wireless Broadband number as a reminder.
If your base package is 1.5GB, you will receive your first SMS notification when your usage is at 1.2GB.
You will also receive another SMS on your mobile CBR or broadband number when your quota balance volume reached 0MB.
Once you exceeded your quota limit, your experience will be:
- If you subscribe to package: 1.5GB RM48 or 4GB+4GB RM68 - your surfing speed will be throttled to a lower speed at 64kbps.
- If you subscribe to package: 5GB+15GB RM88 or 7GB+21GB RM128 or 12GB+36GB RM158 - your surfing speed will be throttled to a lower speed at 128kbps.
To enjoy the normal service, please purchase additional quota via mywireless.maxis.net.my.
How can I increase the quota given to me?
You can buy more quota via Quota Purchase through mywireless.maxis.net.my or via MyAccount portal which is accessible from mylaunchpad.com.my
Please ensure you are connected to Maxis Broadband network using your Maxis Wireless Broadband sim when accessing this portal.
What is the available quota upgrade that I can purchase?
You may choose to purchase quota upgrade passes as offered below:
Validity: 30 Days
The speed will be based on your subscribed package speed.
Can I make calls, send SMS or MMS with this plan?
This plan provides a data-only plan.
However, you can send SMS via the Connection Manager (when used with a Maxis Broadband modem) and will be billed based on usage of RM0.05/SMS on-net, RM0.15/SMS off-net and RM0.50/SMS for international SMS.
The pricing subject to change but valid at the point of selling.
This is subjected to the device capability as well.
Can I use this service whilst roaming overseas?
Yes. However, you are advised to activate IDD and international roaming services first. A deposit of RM300 per line is required for activation of international roaming services. You are required to walk in to Maxis Center and bring along your passport. You'll be charged based on the applicable roaming charges.
How many times can I purchase an additional quota to increase my quota balance in a month?
You may purchase additional quota as many times as you want in a month.
How do I pay for the purchase of additional quota?
The charges for quota purchased will be billed into your next monthly statement.
Can I transfer unused quota balance to others?
No, quota cannot be transferred to another party.
I have 1GB of unused quota balance and I want to terminate the service. Will I get a refund?
No, quota is not exchangeable for cash or refund.