International Roaming

Going abroad soon? Travel with Maxis and stay connected with our convenient services, at affordable rates.

Voice rates

Talk More, Save More!
Call Malaysia above 4 minutes and enjoy RM1.00 discount* for each minute (*not applicable for call home from Singapore)


Talk More, Save More!
Call Malaysia above 4 minutes and enjoy RM1.00 discount* for each minute (*not applicable for call home from Singapore)



Convenience at its best! Directly dial from your phonebook to enjoy these great rates.
No subscription or opt-in needed!

Zone Call Within
Roaming Country
Receive Call Within
Roaming Country
Call Malaysia From
Roaming Country

1. Singapore RM1.20/min RM1.75/min RM2.70/min
2. Asia Pacific RM4.80/min RM4.80/min RM5.99/min
3. Europe, US, Canada RM4.80/min RM4.80/min RM8.99/min
4. Middle East RM4.80/min RM4.80/min RM9.99/min
5. Rest of the World RM4.80/min RM4.80/min RM10.99/min

Find out the countries in each zone:

Zone Countries
1. Singapore Singapore
2. Asia Pacific Afghanistan, American Samoa, Armenia, Australia, Azerbaijan, Bangladesh, Bhutan, Brunei Darussalam, Cambodia, China, Cook Islands, East Timor, Fiji, Georgia, Guam, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Macau, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, New Zealand, Pakistan, Palau, Papua New Guinea, Philippines, Republic of Korea, Russian Federation, Samoa, Solomon Islands, Sri Lanka, Taiwan, Tajikistan, Thailand, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Vietnam
3. Europe, US, Canada Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Republic of Moldova, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, United States of America. 
4. Middle East Bahrain, Iran, Iraq, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syrian Arab Republic, United Arab Emirates, Yemen
5. Rest of the World Algeria, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahamas, Barbados, Benin, Bermuda, Bolivia, Botswana, Brazil, British Virgin Island, Burkina Faso, Cameroon, Canada, Cape Verde, Cayman Islands, Chad, Chile, Colombia, Congo, Costa Rica, Cote de Ivoire, Cuba, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Ethiopia, Gabon, Gambia, Ghana, Grenada, Guadeloupe, Guatemala, Guinea, Guyana, Haiti, Honduras, Jamaica, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Martinique, Mauritania, Mauritius, Mexico, Montserrat, Morocco, Mozambique, Namibia, Nicaragua, Nigeria, Panama, Paraguay, Peru, Puerto Rico, Rwanda, Senegal, Seychelles, Sierra Leone, South Africa, St. Helena, St. Kitts and Nevis, St. Lucia, St. Vincent & Grenadines, Sudan, Surinam, Swaziland, Togo, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uganda, United Republic of Tanzania, Uruguay, Venezuela, Zaire, Zimbabwe

Terms and Conditions apply.

Easy Callback

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Roam 120

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SMS rates


Keep in touch with your loved ones back home for less. Send text messages to Malaysia at affordable rates.

SMS sent from Singapore: RM 0.50/ SMS
SMS sent from rest of the world : RM1.00/SMS
Receiving SMS : free of charge
*Rates applicable across all operators.

Data Roaming Threshold Notification

You can now personalise your threshold alert. We will send you notifications when your data roaming pay-per-use charges exceed the below threshold.

The setting options are as follows:

  1. RM200, RM300, RM500
  2. RM300, RM500, RM800 (default)
  3. RM500, RM800, RM1000
  4. RM800, RM1300, RM2000

To change the personalised threshold, please call our Customer Service at *123# (free of charge) if you need assistance.

NOTE:
The alert will be sent once your data roaming pay-per-use charges exceed your selected thresholds within each Bill Cycle. This service is provided FREE of charge.

For iPad Users

If you are an iPad user, you can also receive the threshold alert on your CBR (Can Be Reached) number.

To receive this alert via the CBR number, simply register your CBR number upon plan subscription or registration.

We will not be able to send you any notifications and you might be exposed to the risk of bill shock if you do not provide a current Can Be Reached (CBR) number.

NOTE:
The default monthly alert for iPad users is at RM300, RM500, and RM800 based on your Bill Cycle.


Data Locking Threshold

When your data roaming pay-per-use charges have exceeded the data locking threshold (default is RM5,000), data roaming services will be automatically blocked.

You can also personalise your own preferred data locking threshold:

  1. RM1,000
  2. RM2,000
  3. RM3,000 
  4. RM5,000 (default)

Put an end to unexpected
data charges when you roam

Auto subscription
No manual purchase required for all our data passes

Single operator each country
Data pass automatically available on a preferred operator

Local capital time validity
Data pass expires at midnight of local capital time or upon depletion of quota



How to subscribe?

Dial *100# > Buy Data Pass > Buy

CountryNetwork OperatorsCharges
 
AustraliaOptusRM33 / day
RM88 / 3 days **
RM133 / 5 days**
 
AustriaT-MobileRM48 / 20MB
 
AzerbaijanAzerrcellRM48 / 20MB
 
BahrainZainRM48 / 20MB
 
BangladeshAirtelRM38 / 20MB
 
BelgiumProximusRM48 / 20MB
 
BrazilTIM BrasilRM48 / 20MB
 
BruneiDSTRM38 / 20MB
 
BulgariaT-MobileRM48 / 20MB
 
CambodiaMobitelRM38 / 20MB
 
CanadaRogersRM48 / 20MB
 
ChinaChina MobileRM38 / day
 
Czech RepublicT-MobileRM48 / 20MB

*The 44 new countries will only be available from 21st April 2014.

Notes:

  • Each pass is valid for a day and expires at midnight of the visiting countries capital time zone.
  • The Pass is only valid on respective countries preferred operator; browsing on non-preferred roaming operator will result in unsuccessful internet surfing.
  • No refunds applicable for unused pass or expired pass.
  • All Data Roaming Passes are subject to Fair Use Policy & exceeding this fair usage limit may result in internet speed reduction. Click here for Maxis Fair Use policy



Frequently Asked Questions

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What is this service all about?  

The service provides local information such as hotels, restaurants, events etc. for inbound roamers who are logged on to the Maxis network.

Will an inbound roamer be charged for using this service?

Yes. You will be charged RM1.15 plus tax for a complete successful transaction.

Just press # # followed by the 4 digits code XXXX then press send.

e.g. ##0000 and send.

How do I dial or use the service?

Just press # # followed by the 4 digits code XXXX then press send.


e.g. ##0000 and send.

How do I know what number to key in when I want to request for a service?

The menu is ##0000. You will have to dial "# # 0000" and press send to obtain the list of available information. The reply will be sent to you via SMS.

Can you pre-programme the numbers in the phone? Or is there any other method where Maxis sends it to me rather than me contacting the Maxis Customer Service every time I wish to use this service?  

We will broadcast the information on the service via SMS. However, you need to dial the service number in order for you to use the service.

Who do I call if I have problems using this service?

Please call Maxis Customer Service at 03-7492 2123.

How often do Maxis update the numbers/details?  

The numbers are updated when there is new additional available information.

What are the available types of service support from Maxis Customer Service?

The types of service support available are:

Subscriber is hooked up to Maxis network and the HPLMN is Maxis roaming partner.

Subscriber is roaming in an area where coverage is provided.

No network outages.

The ## service number is valid.

Does this work for all phone models?

Yes it does.

Can customers request for their numbers to be in the black list (not to receive SMS/or use this service)?  

Not from Maxis. You have to inform or request from your Home network.

How do I activate International Roaming on my mobile phone?

You can activate International Roaming by calling our Customer Service at 123 or visit the nearest Maxis Centre. For activation, kindly bring along your passport.


Note: You will be required to provide a standard refundable deposit of RM300 per line.

How do I manually select a network from my mobile device?

To manually select a network, please follow the steps below.


I use my mobile phone in Korea or Japan?

Yes, you can. But you will require a 3G enabled phone when roaming in Korea or Japan.

How do I check roaming charges while I am overseas?

When abroad, you can check roaming charges by dialing *100# Go to More services > Check Rates

How do I save on calls to Malaysia while I’m abroad?

Use our Easy Call Back service to enjoy better savings whenever you call home from overseas.

To find out more, you can refer to www.maxis.com.my/roaming

To activate, dial *100# > Select Easy Call Back > Select Activate

What number do I call if I need assistance while I’m abroad

If you need assistance while abroad, dial *123# from your mobile phone and our Customer Service attendant will call you back to at no costs whatsoever. 

What is a Data Roam Pass?

The “Data Roam Pass” is a Roaming Internet pass that allows subscribers to have Internet browsing whilst travelling in overseas. It is a daily pass at RM38/day. The pass is available for both Mobile Internet & Wireless Broadband.

How do I subscribe to a Data Roam Pass?

You can automatically enjoy the data pass upon data usage RM38 on our preferred operator. Be sure to roam on our preferred operator to enjoy this feature. The pass will be automatically provisioned to you once you reached RM38 on data roaming. Alternatively, you may subscribe the pass via UMB: 

Mobile: Dial *100# > 'International Roaming' > 'Country' and select 'Buy Daily Pass'.

Wireless Broadband: Logon to My Account Portal. Click here and follow the guidelines. 

Will I be informed on the subscription?

We will inform you via SMS when your pass has been successfully activated, for both manual and auto subscriptions. Alternatively, you can check via check status through *100#.

What does the Data Roam Pass offer?

The pass offers Mobile Internet Browsing when a subscriber is travelling abroad. The pass enables Mobile Internet browsing till midnite of visiting countries capital city time each day. Just like domestic passes, Fair Usage Policy 'FUP' applies during roaming i.e. Upon exhaustion of the respective pass fair usage quota, you will experience a reduced internet speed.

In which countries are the Data Roam Pass available?

View countries

How much does the pass cost & what is the validity?

The Data Roam is RM38 per day. The pass is valid till midnite of the visiting countries capital city time e.g. If you are in Australia, the pass expires at 12 midnight Canberra time.

If I’ve reached my daily Fair Usage Quota, can I still do data roaming without any additional charges?

Yes. You can still continue browsing without any data charges even though you have reached your fair usage quota before time expiry of the pass. However, your Internet usage speed will be reduced till the end of the day.

Can I restore my Internet speed upon reaching the daily fair usage quota?

Yes. You can restore your Internet usage speed by buying a new daily Data Roam Pass @ RM38/day. To subscribe dial *100# > International Roaming > Country > Buy Daily Data Pass.

Can I unsubscribe from a Data Roam Pass?

No. the pass will expire automatically once the pass time duration has reach.

How many Data Roam Pass can I buy at one time?

There is no maximum limit to the number of passes you can subscribe; the pass(s) are stackable i.e. you can buy as many even before the fair usage quota expires. However, please note that the pass is only valid for one day and expires at midnite of the visiting local country's capital city.

Can I use this pass in any phone e.g. iPhone/ Blackberry/ Android/ Windows/ iPad/ tablets?

Yes.

How much do I have to pay if my usage exceeds the Fair Usage?

If you have exhausted your fair usage quota and still continue browsing , your internet browsing speed will be reduced till the pass expiry but these usages will NOT incur extra charges.

How do I keep track on my pass usage & expiry?

Quota expiry SMS notification will be sent to you once your quota expires and usage will be throttled at lower speed; along with this, Maxis will also send a Time base SMS notification upon pass expiry (at 11:59pm roaming local time zone). Alternatively, you can dial *100#, select ‘International Roaming’, select ‘Country’ and ‘Check Status’ to check your pass validity.

Can I use Singapore Dataroam Pass or TopUp in other countries?

No, each passes only valid in that particular country. E.g. Singapore passes cannot be used in Thailand or other countries.

Can I use the Data Roam Pass in Malaysia?

No, these passes are exclusive for Roaming only.

How can I check the pass validity or usage?

You can check both the pass validity & usage via 'check status'; Dial *100# > International Roaming > Check Status

How long is the daily Data Roam Pass promotion valid?

The promotion is valid till 31 December 2014

If I use data roaming without a pass, how much will I be charged?

You will be charged pay-per-use at RM30/MB.

I am multisim user. How does the data pass work for me?

For multi-SIM users, quota sharing of roaming data pass is now available for primary and secondary SIMs.

How can I manage my data charges?

To help you travel with peace of mine, you can now personalize your charges alert (only applicable for pay-per-use RM30/MB charge). We will send you notifications when your data roaming pay-per-use charges exceeds the below threshold.

The setting options as follows:

RM200, RM300, RM500

RM300, RM500, RM800 (default)

RM500, RM800, RM1000

RM800, RM1300, RM2000

To change the personalized threshold, please call our Customer Service at *123#  (for Free of Charge) if you need assistance.

NOTE:
The alert will be sent once your data roaming pay-per-use charges exceeds your selected thresholds within each Bill Cycle. This service is provided FREE of charge.

For iPad Users:
If you are an iPad user, you can also receive the threshold alert on your CBR (Can Be Reached) number.

Terms & Conditions

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