e-Billing

Question

How do I know if my registration is accepted?

Answer

Your registration will be accepted automatically once you have completed personalising your profile in the Customer Service home page.

Related Questions

What is e-billing all about?

Electronic billing or e-billing is a service that allows you to:

  • View and check your Maxis bills over the Internet
  • Securely pay your bills using VISA or Mastercard

All Maxis mobile, Maxis fixed line* and Smart Access customers can enjoy this service for free.

This service will be made available to you upon registration and authentication of credit card payment information.

Are there any benefits for me in using e-billing?

E-billing enables you to:

  • View your Maxis bills as soon as they are available
  • Pay your bills at your convenience, 24 hours a day from the comfort of your home or office
  • Avoid the hassles of long queues or traffic jams when making payment
  • Avoid sending cheques or carry extra cash, or make additional payment arrangements
Will I be charged for using the service?

This service is free and you will not be charged for it.

How can I register for e-billing service?

You can register for this service via the Internet by accessing the following websites:

  • http://www.maxis.com.my/ and click the Customer Service icon
  • Just click on the 'New User' icon in Customer Service home page
  • Read and accept the Terms & Conditions
  • Personalise (register) your profile, including your PIN number if you have not registered it
  • Once you have completed the personalisation, you will be able to login and use the e-billing service
How do I know if my registration is accepted?

Your registration will be accepted automatically once you have completed personalising your profile in the Customer Service home page.

How do I use the e-billing service, if I have already registered?

Step 1:

  • Key in your Maxis Mobile number and Pin to log in.

Step 2:

  • Click View/Pay my bills to proceed.

Step 3:

  • Chose your account number in the dropdown field.
  • You may view your statement of account here.

Step 4:

  • To update your Bill Deliver Options, click on Edit bill delivery.

Step 5:

  • Select your account from the drop down selection box.
  • Tick the relevant boxes on the Update Bill Update Delivery Page.
  • Don't forget to fill in your email or mobile phone if needed.

Step 6:

  • You will be prompted a summary page of the change request of your bill delivery option.
  • Click confirm to proceed.
  • To sign-up for e-billing statement, please click here.
Is the e-billing service available for all Maxis products?

This service is currently made available Maxis mobile, Maxis fixed line* and Smart Access customers.

Can I pay my Maxis net bills via e-billing service?

No, you will not be able to pay via this service. However, you can go to www.maxis.net.my to make online payments for Maxis net bills.

How soon after registration can I view my bills?

If you are an existing Maxis mobile, Maxis fixed line* or Smart Access customer. You will be able to view your bill 48 hours after you have registered for the service.
If you are a new customer, you will have to wait until your first bill statement is generated.

Will I be able to browse through all my bills, including those that have been generated since the day I signed up with Maxis?

You can only view the latest 6 months' bill statements.

Can I view the itemised billing in my bills?

Yes, if you have subscribed to the itemised billing service.

Can I save the bills in my PC for filing or future reference?

Yes, you can.

Will I still receive my bills by mail after I have registered for e-billing service ?

Yes, you will continue to receive printed bills through the mail, provided you do not check on the option “DON’T SEND MY BILL VIA POST”

Can I make a payment for my bills through e-billing service?

Yes, definitely. You can use credit card to pay for all your bills.

Are all types of credit cards accepted for payments ?

Only VISA and Mastercard will be accepted for payments.

How do I make a payment through e-billing service?

After checking which bill(s) you want to pay, just key in your:

  • Credit card number
  • Expiry date and
  • The payment amount
How do I know my payment transaction is successful?

Once you have transmitted the particulars through the system, the following will be conveyed to you if the payment has been accepted:

  • An approval code is available to confirm that Maxis' agent bank has verified your card and debited your card account.
  • A receipt number is generated by Maxis to indicate that your Maxis account has been credited.

Alternatively, you can click on the "Payment Status" icon in the e-billing site. All your online payment information will be reflected on this screen.

When will I know if my payment is successful?

You will be informed online immediately.

Will I get a receipt for my payment?

There is no physical receipt but a receipt number will be generated and reflected on the screen for every successful payment transaction.

With the e-billing service, what kind of security measures does Maxis have to ensure confidentiality of my account or bills?

You have to key in a username/account number/telephone number and a PIN before you can view your bills or make payment. The PIN is created by you upon registration but may be changed if necessary. Confidentiality of the PIN is the responsibility of the customer.

Can my company register for e-billing service?

Yes, your company can register for this service but you will need to use a corporate credit card to make payments.

If I have more than one account with Maxis, do I register for e-billing service once or do I have to register separately for each account?

You can consolidate up to maximum of 5 accounts into one Username when you personalise your profile in Customer Service.

What do I have to do if I have a problem with e-billing service?

You can call the Maxis Call Centre at:

  • 123 from your Maxis mobile handphone or Maxis fixed line OR
  • 03-74922123 from any other telephone line OR
  • Write in to customercare@maxis.com.my.
If there is a dispute regarding my payment do I refer to Maxis or to my bank/credit card issuer?

Disputes on payments would have to be referred to Maxis.

Why does my bill take so long to load?

Your bill presentation might take more than one minute to download, depending on the number of pages in your bill.

If my line is barred and I use e-billing service to make a payment, how soon will it be before I can get my line back?

Your line will be reinstated two to three hours after full payment has been made and accepted.
Note: Only for Maxis mobile service.

Can I access e-billing service when I am overseas?

Yes, you can.

How much is this service?

This hotline is a FREE service for you.