MAXIS FIBRE INTERNETTM

DOUBLE YOUR
INTERNET SPEED

FOR THE FULL EXPERIENCE

ENJOY MORE WITHOUT PAYING EXTRA. GET YOUR MOVIES,
MUSIC AND DOWNLOADS TWICE AS FAST WITH OUR 10 MBPS
FIBRE PLAN.



FREE RM30 Home Voice credit

Call to mobile, fixed numbers and IDD destinations from your DECT phone (not provided) with any of the above plans!

No monthly fees • Unlimited Free Calls to Maxis Fixed Lines

  • 24-month contract is applicable to all plans.
  • DECT Phone not provided in the package.
  • Termination fee of RM500 is applicable if termination is within contract period.
  • A RM75 phone service deposit for Malaysians is waived until further notice. RM500 deposit for non-Malaysians is applicable.
  • Upon completion of free minutes: Subsequent call charges to Maxis mobile and non-Maxis mobile is RM0.09/min. Call charges to non-Maxis fixed lines are RM0.05/min (local calls) and RM0.09/min (nationwide calls). Calls to Maxis mobile are charged based on 20-second blocks.
  • Calls to IDD destinations are charged based on 6-second blocks.

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Please ensure that your area has Fibre coverage before purchasing your plan

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Eg: If your street name is SS 20/6, type "SS 20" to generate better search results.

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Eg: Enter keyword of your address such as "Subang Jaya".

How to subscribe
Online
Maxis Centres
Maxis Exclusive Partners
Maxis appointed resellers




Frequently Asked Questions

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How can I subscribe to Maxis Fibre Internet service?
  • Maxis Centres
  • Customer Hotline 123 or dial *888# from your Maxis Mobile
  • www.maxis.com.my/fibre
  • Maxis Exclusive Partners
  • Maxis Home Services appointed dealers
How do I check if I have fibre coverage?
  • Click here to check if you are within the coverage area.
  • Call 1800 82 1123 or 123 from your Maxis mobile
What do I get once I subscribe to this service?

Upon installation of the Maxis Fibre Internet package, you will receive: 

  • Residential Wi-Fi modem (1 unit)
  • Welcome kit
  • Free RM30 call credit to any local fixed and mobile numbers or international numbers
  • Unlimited free calls to Maxis Fixed lines
Is there a deposit required?

A deposit of RM75 for Malaysians is waived. However, a RM500 deposit is required for non-Malaysians.

How do I know if my application is accepted?

Maxis will call the customer within 7 days of registration to confirm if their application is accepted or rejected.

How long is the contract period?

The contract period is 24 months.

How many bills will I have?

At the moment, you will receive up to 2 bills, 1 for your Maxis Fibre Internet service and 1 for Home Voice calls. There will be additional bills if you are subscribed to other Maxis services.

What will I see on my 1st bill?

You will see a statement reflecting your usages from the date of your activation to the date you are billed with a pro-ration of the access fee.

How do I view my bills online?

You may view your bills online by registering for MyAccount Portal at www.maxis.com.my/myaccount

Do I have to pay any upfront fee if I want to subscribe for the Maxis Fibre Internet package?

There is no upfront fee required. For now, standard installation fee of RM200 is waived until further notice.

What if there is an outstanding amount in my Home Voice bills?

As Home Voice service is part of the package, any outstanding payment that leads to suspension/barring of one of these services, the Maxis Fibre Internet service will be suspended or barred at the same time. Once you have settled payment to your suspended/barred account, all services will be unsuspended/unbarred as well. There will be a RM 10 charge for each unsuspension/unbarring transaction for each line.

What will happen if I disconnect my previous Home Wired Internet (ADSL) service to upgrade to the Maxis Fibre Internet service while I am still tied to the contract?

You will start a new 24 month contract for the Maxis Fibre Internet service and we will waive off the penalty fee for the cancellation of the Wired Internet (ADSL) service.

I am an existing Wired Internet (ADSL) customer. Once I upgrade to the new Fibre Internet package, will my Wired Internet service be terminated automatically?

The Maxis Fibre Internet service & Wired Internet service are 2 different accounts and services. If you wish to terminate the Wired Internet service, please walk-in to the nearest Maxis Centre.

Please note that if you terminate the Wired Internet service before you install the Maxis Fibre Internet service, you will experience a period of no internet service. Preferably to cancel Wired Internet (ADSL) service after the installation of Maxis Fibre Internet service.

I am an OKU, am I entitled to a discount for Fibre Internet?

No. There is currently no discount entitlement for the Maxis Fibre Internet packages for OKU.

What is the cost of the installation?

A standard installation fee costs RM200. For now, the standard installation fee of RM200 is waived. Non-standard installation costs may incurred based on installation complexity or by customer’s request. Please refer below for the non-standard installation charges.

Installation Charges
No. Items Description Distance Proposed
Pricing (RM)*
1 On pole to FTB 1st 30m
(pole to FTB)
450.00
Additional Meter
(per meter)
60.00
2 3M surface wiring 1st 10m
(FTB-BTU)
290.00
Additional Meter
(per meter)
20.00
3 Over the ceiling 1st 30m 170.00
Additional Meter
(per meter)
2.00
What does the standard installation cover?

The standard installation covers the connection (outside your home) from the nearest Fibre Distribution Panel to the Termination Box and the connection (inside your home) from the Termination Box to the Access Termination box. The installation provided is of standard specifications (over wall with clip or cable casing only). Should you require non-standard installation such as over the ceiling, underground ducts, concealed wiring and so on, the additional charges shall be borne by you (the customer). 

Will there be any drilling involved?

Drilling will depend on the structure of your premise. There will be potential drilling to connect the Maxis Fibre Internet service to your premise. The installer will advise you if drilling is required and you would need to agree on the drilling design and installation cost. Payment must be made to the installer once installation is completed.

Should I need to reschedule my installation appointment, will there be any penalty imposed?

There will be a penalty of RM200 if you notify to reschedule the installation appointment within 3 days from the installation date.

How long is the installation process?

The installation process will take approximately 6 - 7 hours. You will receive a call from us within 7 days after registration to confirm the installation date & time.

What is the warranty period for the Residential Wi-Fi Modem?

The warranty is 12 months for the Residential Wi-Fi modem.

What if the Optical Network Terminal (ONT) is faulty within the warranty period?

You may request for a replacement by calling our hotline at 1 800 82 1123 and we will issue a replacement. The Optical Network Terminal (ONT) has a lifetime warranty (for active subscribers only).

Incidental damage caused by customer is subject to a replacement charge of RM500.

What if my Residential WiFi Modem is faulty within the warranty period? What should I do?

The Residential WiFi modem belongs to the customer and has a warranty of 12 months (warranty is only for manufacturing defects). Should there be any damage or loss of device, the customer may purchase another unit from Maxis. Please call 1800 82 1123 or 123 from your Maxis Mobile for assistance.

What if I lose my DECT phone and/or Residential Wi-Fi modem during warranty period?

You may call our hotline at 1 800 82 1123 for replacement. Replacement charges will be charged to your bills as follows : 

Residential WiFi Modem (TG784n) - RM 250
Residential WiFi Modem (TH799) - RM 600

I am interested to upgrade/downgrade my Maxis Fibre Internet package. Where can I do that?

Only the account holder can upgrade/downgrade the Maxis Fibre Internet at Maxis Centers.

Can I upgrade/downgrade from my old Fibre Internet service (4Mbps/6Mbps/10Mbps/30Mbps)?

Yes, you can migrate to the new Maxis Fibre Internet package. The contract will restart for another 24 months.

Can I upgrade/downgrade from the current Fibre Internet service (10Mbps/20Mbps/30Mbps)?

Yes, you can upgrade from a lower package to higher package without an additional charge. You can also downgrade from a higher package to a lower package. However a charge of RM 50 will be imposed. Please note that your contract term will continue, it will not restart.

If I upgrade/downgrade my service, will my device also change?

We will not change or issue you a new device.

If I already have an account in Wireless Internet MyAccount Portal, do I need to create another account for my Maxis Fibre Internet service?

At the time being, you will need to create a separate account for both your Wireless Broadband and Maxis Fibre Internet service. We are working towards enhancing our services to allow you to view both your Wireless Broadband and Maxis Fibre Internet service details under one account.

I am currently on the previous 6MB Fibre Internet package with the RM 40 Loyalty rebate (monthly fee amounting to RM 118). Can I upgrade/downgrade my existing package to any of the new Fibre Internet packages?

You may upgrade/downgrade your existing package to the new packages. However you will no longer enjoy the RM40 loyalty rebate as it is only applicable for the Maxis Fibre Internet 6Mbps package. Your device will not be upgraded and all promotional items will follow the new package. If you were in a package with a Wireless Broadband add-on, you would need to maintain the same Wireless Broadband package until the expiry of the contract. This is as the Wireless Broadband also has a contract that follows your previous Maxis Fibre Internet contract. Once you upgrade/downgrade to the new package, you will not be able to enjoy the loyalty rebate anymore and your contract will re-start.

What is the Fair Usage Policy (FUP) ?

Fair Usage Policy (FUP) is to ensure all customers can get good browsing experience and to prevent abusers from hogging the bandwidth, which can impact other user's experience. For the 10Mbps, the 100GB quota applies. If you have breached your allocated quota, your internet speed will be managed to ensure other users are not impacted. Your FUP will follow your subscribed package accordingly. Currently we offer unlimited quota download until further notice.

Can I buy quota upgrade for my Maxis Fibre Internet service?

At this point of time, this is not required as you can enjoy unlimited downloads.

Can I perform torrent/peer-to-peer downloads?

In order to create a good customer experience for all our customers, torrent and P2P downloads are not recommended. Fair usage policy applies.

What is the WiFi coverage in terms of distance?

The coverage is within a 100m radius but will vary depending on your house structure. For example, a thick wall may affect the quality of your WiFi connection.

Does rain affect the FTTH transit signal?

No, it does not affect the signal.

Is there a phone provided with the Home Voice service?

No phones are provided with this service. You may purchase your preferred phone or re-use any existing DECT phone that you may already have.

Can this service support fax?

Yes, you may plug your fax machine into your Residential WiFi modem. The Residential WiFi modem supports Class 1, 2 and 3 fax services.

Can I change my Home Voice number?

Yes, but the number requested by you should be in the allocated range of numbers from SKMM. It costs RM25 to change your number and can only be done at a Maxis Centre.

Can I request to have an additional Home Voice number from this package?

At the moment, we only provide you with a single line with one number only. 

What if I still want to use my old Maxis Fixed line number?

You will not be able to keep your old Maxis Fixed line number from the Wired Internet (ADSL) service as it does not follow the regulated geographic coding.

Can I carry forward the balance of the monthly RM30 call credit under the Home Voice service to the following month?

No, the free monthly call credit cannot be carried forward to the following month. 

If I subscribe to higher download speeds will my monthly call credit increase?

No, the RM30 monthly call credit is fixed regardless of the download speed subscribed to. 

What if I move homes within my contract period?

You will need to provide documented proof of your new house address (e.g. utility bill addressed to your new home). If we are able to offer the service in the new location (depending on whether your new location is within our coverage areas) we will re-locate the service for you for a fee of RM200.

Note that your contract will be restarted for another 24 months.

If the service is not available in your area, we will waive your penalty fees and if you are unable to provide proof of your new house address and you are still bound to the contract and you will incur a penalty fee for early termination in your final bill.

Where can I terminate the service?

You need to walk-in to any Maxis Centre. A penalty of RM500 is applicable should you terminate the service within the 24 months contract period.

If I terminate the service before the contract ends, do I need to return the devices?

We only require for you to return the Optical Network Terminal (ONT) to Maxis. Our installers will arrange to pick up the ONT from your home. Customers who fail to return the ONT will be charged RM500, in addition to the early termination penalty charges of RM500.